When I was visiting my mother-in-law a couple weeks ago, I was surprised at how warm it was in her apartment. I could feel the heat coming out at me, when she opened the door. I asked her if she was feeling and she told me that other than the ‘blasted’ heating, she felt fine. She said the thermostat had broken several weeks earlier and no one had come to fix it yet. I was surprised at this, because she lives in an assisted living apartment building. I told her I would be right back and I went down to the front desk. There was a nurse sitting at the front desk and I asked her if she was aware there was a problem with the heating in my mother-in-law’s room. She seemed a bit nonplussed to be confronted by me, and she began to stammer. She said she vaguely remembered someone saying something, but since there were no further requests, they thought it was just the normal complaint of their residents. I then wanted to know how often the residents are checked. She told me that if they rang their bell they had someone there within five minutes. I smiled and thanked her then headed back up to mom’s room. When I got there, I asked her where the emergency button was. She showed it to me, but she also told me that is was not to be touched unless there was an emergency. Two minutes after I pressed the button, we had two attendants at the door. When I opened the door, they gasped from the heat. They now realized there was a problem with the thermostat, and someone needed to work on the heating.